How to request deletion
You can request deletion either inside Moimoney or by email if you no longer have access to the app. You do not need to reinstall Moimoney to use the email method.
Option 1: Delete your account in the app
- Open Moimoney and sign in to the account you want to delete.
- Open Other Menu, then open your account settings.
- Under Danger Zone, select Delete Account.
- Review the warning and complete the confirmation shown in the app.
Option 2: Request deletion by email
If you cannot access the app, send a deletion request from the email address associated with your Moimoney account.
Request account deletionEmail: krisnawij@gmail.com
Include the account email and whether you signed in with Google or Apple. We may ask you to verify account ownership before completing the request. Never send your password, one-time code, access token, receipt image, or financial records.
Data that will be deleted
After account ownership is verified, deleting your Moimoney account permanently removes account-linked production data under our control, including:
- Your Moimoney authentication account and account identifiers.
- Synced transactions, wallets, categories, ledgers, budgets, and recurring transaction records.
- Account preferences and other cloud records associated with your account.
- Account-linked operational records used for AI quotas, billing entitlement checks, and abuse prevention, except where retention is legally required.
Data on your device
Data stored only on your device cannot be erased remotely. If you still have Moimoney installed, use Delete All Data in the app. You can also remove the app to erase its local application container.
Data that may be retained
Some information is not account-linked or may need to remain for a limited period:
- Temporary backups: deleted production data may remain in protected infrastructure backups until those backups are overwritten under the service provider's normal backup lifecycle. Backup copies are not used for ordinary product operations.
- Legal, security, and billing records: limited records may be retained only for the period required to comply with law, resolve payment disputes, prevent fraud, or protect service security.
- Optional Analytics: Google Analytics for Firebase is not linked to your Moimoney account. User- and event-level Analytics data has a two-month retention setting. Standard aggregate reports may remain available longer and cannot be deleted by Moimoney account ID.
- Legacy voice aggregates: historical Speak to Log statistics were stripped of user identifiers and may be retained as monthly aggregate buckets for no more than 24 months.
- Crash diagnostics: pseudonymous crash records follow Firebase Crashlytics retention controls and may not be identifiable by your Moimoney account.
For additional details, see the Moimoney Privacy Policy.
Subscriptions are handled separately
Deleting your Moimoney account does not cancel an App Store or Google Play subscription. Cancel an active subscription in your Apple App Store or Google Play subscription settings to prevent future renewal.
Need help?
For questions about an account deletion request, contact krisnawij@gmail.com. We will confirm the request and any verification or retention steps that apply.